Disclaimers

How to Renew Your Mercedes Me Subscription

How to renew your Mercedes Me Subscription using the Mobile App

1. Log into Your Mercedes Me Account Via Mobile App:

    1. Open the Mercedes Me app on your smartphone.
    2. Log in with your username and password. If you haven't registered, you'll need to create an account.

2. Navigate to Your Subscription Settings

  • Via Mobile App:
    1. After logging in, tap on the ‘Account’ or ‘Subscriptions’ tab in the app.
    2. Locate and select the "Manage Subscriptions" or similar option to view your current subscriptions.

3. Check Subscription Status

  • You should be able to see the status of your current subscription, including the expiration date, and available services.
  • If your subscription is expired, there will typically be a button or option to Renew.

4. Select the Services to Renew

  • Mercedes Me offers different subscription packages (e.g., Mercedes Me Connect, Remote Vehicle Access, etc.). You can choose to renew or upgrade your current package.
  • Select the desired package or service and click on Renew.

5. Enter Payment Information

  • If a payment is required, you will be prompted to enter your payment details.
    1. Provide your credit/debit card information, or if available, use a PayPal option.
    2. Review the pricing, terms, and conditions before confirming.

6. Confirm and Complete the Renewal

  • After entering payment details, review your renewal details and confirm your subscription.
  • Once completed, you should receive a confirmation email or notification in the app, confirming your Mercedes Me subscription renewal.

7. Check Your Vehicle

  • After renewal, ensure that your services are activated. This can be checked through your Mercedes Me app or vehicle settings.
  • You may need to restart your car or reconnect to your Mercedes Me account in the vehicle for full functionality.

8. Contact Customer Support (if needed)

  • If you encounter issues during the renewal process, you can contact Mercedes-Benz customer service for assistance. This can typically be done through the app, the website, or by calling their helpline at 800-367-6372.


How to renew your Mercedes Me Subscription using the Website

1. Log into Your Mercedes Me Account Via Website:

2. Navigate to Your Subscription Settings

  • Via Website:
    1. Once logged in, go to your Profile or Vehicle Settings.
    2. Look for a section labeled ‘Manage Subscriptions’ or ‘Services’.

3. Check Subscription Status

  • You should be able to see the status of your current subscription, including the expiration date, and available services.
  • If your subscription is expired, there will typically be a button or option to Renew.

4. Select the Services to Renew

  • Mercedes Me offers different subscription packages (e.g., Mercedes Me Connect, Remote Vehicle Access, etc.). You can choose to renew or upgrade your current package.
  • Select the desired package or service and click on Renew.

5. Enter Payment Information

  • If a payment is required, you will be prompted to enter your payment details.
    1. Provide your credit/debit card information, or if available, use a PayPal option.
    2. Review the pricing, terms, and conditions before confirming.

6. Confirm and Complete the Renewal

  • After entering payment details, review your renewal details and confirm your subscription.
  • Once completed, you should receive a confirmation email or notification in the app, confirming your Mercedes Me subscription renewal.

7. Check Your Vehicle

  • After renewal, ensure that your services are activated. This can be checked through your Mercedes Me app or vehicle settings.
  • You may need to restart your car or reconnect to your Mercedes Me account in the vehicle for full functionality.

8. Contact Customer Support (if needed)

If you encounter issues during the renewal process, you can contact Mercedes-Benz customer service for assistance. This can typically be done through the app, the website, or by calling their helpline at 800-367-6372.